Support
Answers to common questions first. If yours is not here, email [email protected] and include your iPad model, iPadOS version and what you expected to happen. We reply within two working days.
Frequently asked questions
How do I color a page?
Open a scene from the Library, choose the Pen (hard edges) or the Brush (soft edges), pick any color and color with your finger or Apple Pencil. Set the size from fine detail to big, bold strokes, and lower the opacity to blend colors as you layer them. The Eraser takes color away without touching the lines. Pinch to zoom in for small details; the lines stay crisp. Undo and redo are in the toolbar. Tap Done when you are finished and the page moves to My Gallery.
Where are my unfinished pages?
Every page saves as you go. Pages you have started are on the Continue coloring shelf at the top of the Library. Finished pages are in My Gallery, and you can reopen them to keep coloring.
How do I save or print a finished page?
Open the page and tap the share button: share it as PNG or JPEG, or choose Save to Photos (iPadOS asks once for permission to add to your library; Fizz never reads your photos). Free exports are 1200 px; Fizz Premium exports at full resolution for printing.
Is Fizz available on iPhone?
No. Fizz is made for iPad only.
My Premium is missing after reinstalling or on a new iPad.
Open Settings in Fizz and tap Restore Purchases. Purchases are tied to your Apple Account, so make sure you are signed in with the same one you used to subscribe.
I have an offer code. Where do I enter it?
Open Settings in Fizz and tap Redeem Code. Apple's code sheet opens; enter your code there.
How do I cancel or get a refund?
Subscriptions are billed by Apple. Cancel in Settings › Apple Account › Subscriptions, or in Fizz under Settings › Manage Subscription; you keep Premium until the end of the paid period. Refunds are decided by Apple: request one at reportaproblem.apple.com.
Do I need an internet connection?
No. Coloring, autosave and My Gallery work offline. You need a connection only to buy or restore a subscription.
How do I delete my pages?
In My Gallery, long-press a page to delete it. Deleting the app removes all of your pages from the iPad. We hold no copy.
Contact
Massive Ventures, Inc. · 35111 Newark Blvd Ste F, Newark, CA 94560-1258, United States · [email protected]